Kroger: Updated Coupon Policy

It seems like there has been some confusion lately as to what Kroger's current coupon policy is.  I recently called Kroger's Customer Service number and they e-mailed me a copy of their current policy.

The policy below is for Kroger's Central Region.  (portions of IN, IL, MO).

Here are the details below.  I've listed their official policy and then added my comments throughout to hopefully make things more clear.  Please leave a comment below with any questions you may have.

I would encourage you to call the customer service line and have them e-mail this to you, too, or ask management at your local store for a copy of their policy.  It is so helpful to have this handy when you checkout in case there is any confusion.


Kroger's Customer Service - 866-221-4141

KROGER'S POLICY

The store manager has the right to accept, decline or limit the quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single day.

Many stores seem to be limiting you to 10 coupons for the same product in order to keep from having the shelves cleared.  This policy is left up to each store, so be sure to ask at the Kroger you shop at.

Pharmacy coupons:

• Competitor pharmacy coupon are accepted.
• LCM or Competitor Coupons may not be used in conjunction with our $4 Generic Program.

General coupon policy:

• We will double coupons up to $.50
• Coupons valued over $.50 will be redeemed at face value.
• There is a limit of 2 identical coupons per shopping trip
• A shopping trip = 24 hours
• Additional identical coupons will be redeemed at face value

I definitely do not like this policy.  You cannot double more than 2 of the same coupon.  If you want to, you will need to return to the store 24 hours later to do it.

• Coupon that will not double include retailer, cigarette/tobacco products, or store coupons.
• Triple Coupon for Fort Wayne-area Kroger Stores:  The stores affected by this policy are 857, 874, 929, 972, 973, 976, 991, and 887.
• Coupons valued up to and including $.50 will be tripled
• Coupons that cannot be tripled include retailer, tobacco products, or store coupons.
• Coupons valued at $.51 and higher will be redeemed at face value only.
• Items must be purchased in the sizes and quantities specified on each coupon.

I had no idea that stores in the Fort Wayne area tripled coupons!  Lucky you!  :)

• Any cash due back to customers from coupons will be returned to the customer.  Amounts of $4.99 or less is given in cash form.  Amounts of $5.00 or more will be given in the form of a Kroger Gift Card.

This policy is one reason I would say to have a copy of it with you.  Just in case your cashier doesn't want to give this to you.  :)

• Items must be purchased in the sizes and quantities specified on each coupon.

Digital or Internet Printed Coupons:

• Digital Coupons loaded to a Plus Card will redeem automatically at the end of the transaction.  Paper manufacturer coupons will not be redeemed for same item if a digital coupon has already been redeemed.  (Limit one manufacturer coupon per item)

Be sure that if you have a paper manufacturer coupon that is higher value than your digital coupon, delete the digital coupon from your account.  You will not have the choice in the store.

Digital Coupons and a Store Coupon may be redeemed on the same item.

To protect the interest of our company we will not accept Internet Coupons which fall into any of the following categories:

• Coupon does not scan
• No expiration date
• Coupon is for FREE product without additional purchase
• High dollar value (coupon value is 75% or more of the value of the product)
• Coupon appears out of proportion, blurry, no picture, or obvious duplicates
• Altered coupons in ANY way
• Customer should refer back to the web site where they obtained their internet coupons.

We will accept Catalina generated "MANUFACTURER" coupons from other retailers if the coupon scans.

Any opinions regarding "how to use coupons" from unauthorized Blogs, Internet Sites, Chat Groups, Classes, Radio or Television shows are expressly the opinions of those entities and may or may not fall into Kroger Policy for Coupon Acceptance, Management reserves the right to limit quantities of items sold and coupons accepted.

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